Statement About HUAWEI AppGallery and Privacy

Last updated: December 27, 2019

HUAWEI AppGallery is a platform operated by Huawei Software Technologies Co., Ltd. (hereinafter referred to as "Huawei", "we", "us", or "our") that provides you with the ability to download, install, and manage apps. Huawei takes your personal information and privacy seriously, and is committed to taking appropriate security measures to protect your personal information in accordance with relevant laws and established industry security standards.

We collect your personal information in order to provide you with app purchase, download, installation, and management services.

We work with our partners to provide you with a wide variety of apps and digital products. Your HUAWEI ID nickname, comments, and order information will be shared with the corresponding partners to provide you with better services.

After you enable Game Services, we will collect your game app usage data to provide you with services such as displaying in-app rankings and achievements.

In order to send you physical prizes, gift packs, or coupons that you obtain from taking part in events, we need to share your contact information with the event provider and the third-party logistics company.

We will use your HUAWEI ID information, as well as your search, download, and other operation information in HUAWEI AppGallery to help improve AppGallery and provide you with personalized recommendations.

After you exit AppGallery, it still needs to connect to the Internet in the background in order to provide you with certain services, such as updating apps, downloading and installing pre-ordered apps, as well as receiving notifications.

1. How We Collect and Use Your Personal Information

Browsing, searching, downloading, installing, and uninstalling apps

In order to ensure your normal use of HUAWEI AppGallery's services and features, we will collect information about how you use AppGallery, your device identifier, operating system settings, hardware information, network information, carrier information, list of installed apps and basic app information.

When you log in to your HUAWEI ID, you will be able to purchase apps and digital products, take part in events or forum discussions, post comments, share apps, pre-order the latest games, create wishlists, and so on. Your order information will be shared with the corresponding partners in order to provide you with the purchase service, and for protecting the copyrights of the products you purchased. The above information will be linked with your HUAWEI ID so that it can be synchronized on all your devices. The information regarding pre-ordered games, wishlists created, your comments and forum participation records, as well as the contact information you submitted will be synchronized to GameCenter and other Huawei apps for your easy viewing and management.

Event and prize collection

We have prepared a wide variety of physical prizes, gift packs, or coupons that you can obtain by taking part in various events. To allow you to view your purchase records and balance in AppGallery, we need to retain the information about your virtual assets, including your gift pack redemption codes, coupons, and HUAWEI Points. We also need to collect and share your contact information with the event provider and the third-party logistics company in order to send you physical prizes.

Comments and forum discussions

You can rate and comment on apps you downloaded, browse and follow forums you are interested in, and take part in forum discussions. Your comments and forum participation records will be stored under your HUAWEI ID, and displayed with your HUAWEI ID nickname and profile picture. In addition, your HUAWEI ID nickname and the comments posted will be shared with the corresponding partners to help them improve their services and products. To ensure your data security and privacy, we require our partners to sign a data security protection agreement, which specifies their responsibilities, obligations, and requirements when it comes to protecting your data.

Content sharing

When you share content from HUAWEI AppGallery to WeChat, Weibo, or any other social media apps, these apps may collect your personal information. Please read the privacy policy of applicable apps before sharing.

Pre-order new games and app wishlist

We provide you with the ability to pre-order new games and create app wishlists so that you can try the latest games and apps when they are available. To provide you with this feature, we need to collect your pre-order records and wishlist information. Pre-ordered apps will be automatically downloaded and installed over WLAN once they are available on AppGallery.

Family Sharing

We provide you with family sharing services which allow your family members to view and download apps you purchase. In order to provide you with this feature, we need to collect your family member's information.

To enable/disable the feature, go to Settings > HUAWEI ID > Account center > Family Sharing > Purchase Sharing.

Push notifications

Notifications relating to events, winnings, and comments will be sent to and displayed in your notification panel when necessary. To disable the feature, open AppGallery, go to Me > Settings, and disable Notifications.

App update notifications will also be displayed in the notification panel. To disable the feature, open AppGallery, go to Me > Settings, and disable Update notifications.

Game or in-app shortcuts

AppGallery provides in-app shortcuts that allow you to enable or disable some of your device's features without having to exit your game or app. For example, you can easily enable Do not disturb or Mistouch prevention, or start screen recording or game acceleration all within your game or app. We will collect information about your use of this service to help us to continuously optimize and improve it.

We also provide you with Game Services, so that you can view rankings and achievements, save your in-game data, and enjoy other frequently used features in games. When you enable Game Services and authorize a third-party game app to be logged in to with a HUAWEI ID, we need to collect your Game Services data generated when you play the game, including rankings, achievements, in-game data you saved, order information, events, and your game app usage information, in order to provide you with better services.

Your ranking generated when playing a game will not be displayed by default in the rankings of the game app, but you can choose to display it by opening AppAssistant, and enabling Join rankings in Settings (only available on Huawei devices running EMUI 9.0 or later).

Game Services is disabled by default. You can enable or disable the feature in HUAWEI AppGallery by going to Me > Settings > Game Services.

Feedback

You can submit any AppGallery-related problems or suggestions in the Feedback section in AppGallery and choose whether to share your app logs which will make it easier for us to pinpoint the problem. In order for us to contact you, you need to fill in your contact information.

Preventing fraud and other malicious activities

For the best interests of you, Huawei, and other Huawei users, we will conduct risk controls to prevent fraud and other illegal activities based on the above information collected.

We are only able to provide a complete range of the above services if you agree to the collection of the above information.

2. Personalized Recommendations

We will analyze your AppGallery usage information, device identifier, IP address, and HUAWEI ID information to help you find more interesting content. For example, we will recommend content that you might be interested in based on your AppGallery search, browse, download, update, and comment history. In order to recommend you more diverse content, we will also collect information relating to how you open, install, and uninstall apps on your device. To disable this feature, open AppGallery, go to Me > Settings > Disable AppGallery, and disable Personalized recommendations.

3. Child Protection

This app is for adult use only. If you are a minor, your parent or legal guardian must agree to your use of this app, and agree to the applicable terms and conditions. Parents and legal guardians should also take appropriate precautions to protect minors, including monitoring their use of this app.

4. Sharing with a Third Party

If you have enabled Game Services and authorized a game app to manage your Game Services data, the game app provider may access the Game Services data generated when you play the game in order to provide you with Game Services. You can withdraw such authorization at any time by going to the Settings > HUAWEI ID > Privacy center > Control account access on your device, after which the third-party game app will be denied access to your Game Services data

We are also required to provide some non-personal statistical data in relation to your use of HUAWEI AppGallery to our partners (such as app developers and/or content providers) in order to help them evaluate their service performance, improve their apps and services, as well as for copyright tax and transaction settlement purposes. To ensure your data security and privacy, we require our partners to sign a data security protection agreement, which specifies their responsibilities, obligations, and requirements when it comes to protecting your data.

5. Managing Your Data

You can access, modify, or delete your personal information, or withdraw your consent to the use of this information, by opening HUAWEI AppGallery and going to Me.

If you have any further requests, questions, comments, or suggestions regarding your rights as a data subject, please contact us using the contact information provided under the "Contacting Us" section of this Statement.

6. Data Storage Location and Retention Period

Your purchase information will be stored on servers located in the country where your HUAWEI ID is registered, so that you can still use your apps or in-app services you have purchased even if you change your service location to a different country or region.

When you use the data storage feature of Game Services, Huawei Cloud's Huawei Drive feature allows you to store your game-related data on cloud servers in the country/region where you registered your HUAWEI ID, so that you can view your Game Services data and enjoy a seamless gaming experience on any device logged in to your HUAWEI ID.

Your other information will be sent to and stored on servers in the People's Republic of China.

We will retain your personal information for the period necessary to fulfill the purposes described in this Statement, and delete or anonymize your personal information beyond the time set out below, except as otherwise required by applicable laws and regulations.

Your following information will be retained for two (2) years: device identifier, HUAWEI ID information, operating system settings, hardware information, carrier information, basic app information, list of installed apps, AppGallery usage information, gift pack redemption codes, coupons, contact information, comment and forum participation information, problems and suggestions, pre-order records, wishlists, and game-related data (except those you stored in the game app).

Your IP address, network connection mode and type, and some of your AppGallery usage information will only be retained for seven (7) days.

Your purchase information will be retained for seven (7) years and then deleted with your consent.

In the event that we discontinue our products or services, we will notify you in the form of a push notification, announcement, or other means, and delete or anonymize your personal information within a reasonable period of time.

7. Contacting Us

We have a department (or specialists) dedicated to personal information protection that you can contact by visiting the Privacy Questions (http://consumer.huawei.com/ en/legal/privacy-questions/) page.

If you are not satisfied with the response you receive, especially if you feel that our processing or handling of your personal information has violated or infringed on your legal rights and/or interests, you may seek external resolution, whether by filing a lawsuit with the people's court in the relevant jurisdiction, submitting a complaint to the industry self-regulation association or relevant government regulatory agencies, or by other means. You may also consult us regarding the available channels for voicing your complaint.

Huawei's collection and use of your personal information is governed by our privacy policy. For more information, please refer to the Huawei Consumer Business Privacy Statement (https://consumer.huawei.com/ en/legal/privacy-policy/).

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